A customer of the Oyo branch of Guaranty Trust Bank Plc has accused the bank of negligence and demanded the immediate reversal of several millions of naira allegedly withdrawn from his account through unauthorised transactions.
According to a letter written by the customer’s solicitors, two separate withdrawals of similar amounts were transfered from the account without his consent.
The funds were reportedly transferred to accounts domiciled with Paga Bank in the names of Isah Ahmed Ahmed and Nasir Nasir Sanusi.
The account holder lamented that he neither authorised the transactions nor shared his personal identification number (PIN), token, or any other banking security that could have enabled the withdrawals.
His lawyers argued that the transactions point to a failure in the bank’s security systems, raising concerns about possible negligence or internal compromise that allowed the transfers to be completed.
They maintained that the bank has a duty to safeguard customers’ deposits and prevent unauthorised access to accounts, adding that the withdrawals should not have been processed without proper verification.
The solicitors have therefore demanded that the bank reverse the total sum within seven days, warning that failure to comply will result in legal action.
Copies of the alleged fraudulent transaction details were attached to the formal notice served on the bank’s Oyo branch and its legal department.
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