By Wuraola Oyedokun
The Ibadan Electricity Distribution Company Plc (IBEDC) has reiterated its commitment to enhancing power supply reliability and deepening customer engagement across its franchise area.
This assurance was given by the Managing Director/Chief Executive Officer of IBEDC, Engr. Francis Agoha, during a strategic Breakfast Meeting with Maximum Demand (MD) customers, held on Thursday, at Jogor Centre, Ibadan.
The event formed part of activities commemorating Customer Service Week 2025, themed “Mission: Possible.”
Engr. Agoha described the meeting as a symbolic and strategic initiative to strengthen ties with premium customers, particularly those in the industrial and commercial segments.
‘’IBEDC is using this meeting not only to listen but to appreciate you for your loyalty, partnership, and patronage,” he stated in his welcome remarks.
He outlined several ongoing network rehabilitation and upgrade projects targeted at improving power quality for high-demand customers. The CEO also revealed future plans, including embedded generation solutions and strategic energy partnerships, aimed at boosting reliability and service efficiency.
The interactive session brought together Managing Directors and senior executives of leading organisations under IBEDC’s network. Customers commended the company for its recent improvements but also highlighted areas needing attention such as power fluctuations and communication lapses.
Mr. Adamu Saliu, Manager at Jagz Hotel, applauded IBEDC’s efforts:“We’ve noticed visible improvements in supply over the past months. Our production downtime due to power interruptions has reduced significantly. It shows IBEDC is listening and acting.”
Similarly, Mr. Moty Ganon of Agrited, a world-class breeding farm, commended the progress made but urged the company to address voltage fluctuations:“We appreciate the efforts IBEDC is making to enhance power quality in this area. However, we appeal to Management to look into the issue of frequent fluctuations.”
Mr. Ayodele Olusola of FoodCo Nigeria Ltd. also praised the initiative:“It is refreshing to see IBEDC Management step out to listen directly to customers. We hope to see improvements in the issues raised today.”
In response, Engr. Agoha assured that the feedback gathered would form part of the company’s service improvement road-map, adding that similar engagements would soon be held across other regions within the company’s franchise.
‘’Customer-centricity is at the heart of what we do. These conversations are vital to refining our operations and building the trusted energy partner we all aspire to have,”he said.
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