By Eniola Akinsipe
OPay Digital Service Limited has reaffirmed its dedication to delivering fast, reliable, and high-quality financial services to customers across Nigeria, coinciding with the inauguration of its new state-of-the-art office in Ibadan, Oyo State.
The Chief Commercial Officer of OPay Nigeria, Elizabeth Wang, made the announcement during the unveiling of the company’s modern office along Akala Expressway, Ibadan.
“Our mission is to make financial services more inclusive through technology, and our core value is to always put customers first,” Wang stated.
She emphasised that OPay remained attentive to customer needs, committing to provide services that are fast, secure, reliable, and customer-centric.
Wang further noted that the company will continue to invest in both online and offline platforms to enhance service delivery.
The business leader highlighted that OPay currently employs over 800 customer service representatives available to assist clients via live chat and social media channels.
“Customers preferring in-person transactions can visit any of the company’s branches to experience professional services in a conducive environment.”
“OPay offers more than traditional banking services. Our customers benefit from a fast, secure, and reliable network, as well as dedicated service centres,” Wang explained.
She added that the new Ibadan office aims to strengthen customer service in line with the company’s commitment to putting customers first.
“While some customers prefer online transactions, others favour visiting our offices. This Ibadan branch is our first in the city and reflects our strategy to expand accessible, high-quality service nationwide,” she added.
Wang noted that plans are also underway to upgrade other OPay offices across Nigeria to match the Ibadan facility’s standards.
In his remark, Head of Partnerships at OPay, Ikponmwosa Ediase, expressed that the new office would further enhance service delivery.
“Our goal has always been customer satisfaction. This launch allows us to come closer to our clients, ensuring they receive the best possible support.”
“Customers can expect strengthened partnerships, collaborations, and improved services,” he said.
Addressing public concerns about the company’s stability, Ediase assured that OPay remains firmly established, adding, “OPay is here to stay. Investments of this scale are made with long-term commitment; there are no plans to exit the market. Our focus is on extending financial inclusion to every Nigerian.”
Also speaking, the Balaloja of Ogunpa Market in Ibadan, Alhaji Nuruderen Inaolaji, welcomed the development, describing it as a significant step for traders.
“This initiative ensures that market operators and customers alike will continue to benefit from improved service delivery. I encourage other traders yet to register with OPay to do so and enjoy its advantages,” he said.
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